Please be advised that once an order has been place we are unable to make any modifications to the order including cancellations.
Free Shipping and Returns
Tracking your order
You can quickly and easily track the progress of your shipped order via Fedexhttps://www.fedex.com/en-us/tracking.html
FREE SHIPPING
We offer free shipping on all orders over $50 for customers located within the United States. This offer is valid for customers within the contiguous United States. Orders that do not meet this threshold will be subject to a shipping fee.
For customers located outside the United States, shipping fees will apply regardless of the order total. Customers are responsible for any customs duties, taxes, or fees that may apply to their order.
RETURNS
We hope you love what you ordered! If something isn't right, you have 14 days from the date of delivery to initiate a return.
Returns with Redo (Checkout+): Your return shipping is on us — free, no questions asked. Redo covers all returns, including Final Sale items. Simply visit the portal, follow the steps, and your prepaid label will be ready instantly.
Returns without Redo: You can still return your item within 14 days by purchasing a return shipping label through the portal. Please note that Final Sale items are not eligible for return without Redo.
How to Return Merchandise by Mail
All returns must be accompanied by the original receipt or packing slip. We reserve the right to refuse a refund request if it does not comply with this policy.
- Start your return here.
- Repack the merchandise in its original bag and enclose the original receipt or packing slip.
- Use the shipping label provided through the portal. Customers who added Checkout+ at checkout will receive a prepaid label automatically. Customers who opted out are responsible for the cost of return shipping and may purchase a label through the portal.
All items must be returned unworn, unwashed, and unaltered with original tags attached. Sale items are eligible for return. Original shipping charges are non-refundable. We do not offer direct exchanges — return your item and place a new order for the size or style you need. Orders cannot be modified or cancelled once placed.
Questions? Email us at orders@lecluboriginal.com.
EXCHANGES
Unfortunately, LCO does not offer exchanges on merchandise purchased on our website. If you are looking for a different size and/or color for an item already purchased, simply return the item in you possession and place a new order for the desired item.